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You will be prompted to enter your order number and billing zip code, or sign-in to your account for easier order tracking & to view your order history.
For help with an existing order, including order status, returns and exchanges, or billing and payment issues, call or email our Customer Care team.
Phone 866.597.2742
Email customercare@serenaandlily.com
Monday to Friday: 6 am to 4 pm (PST)
Saturday & Sunday: Closed
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Phone 866.971.1016
Email trade@serenaandlily.com
Monday to Friday: 6 am to 4 pm (PST)
Saturday & Sunday: Closed
PRESS
Email press@serenaandlily.com
CAREERS
For product questions, complimentary design advice, and help placing new orders, contact a Design Shop near you.
Atlanta, GA 404.491.7577
Bethesda, MD 240.531.1839
Birmingham, MI 248.220.3024
Boston, MA 617.766.2783
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Roslyn, NY 516.200.1658
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Summit, NJ 908.913.7265
West Hollywood, CA 323.852.3191
Westport, CT 203.635.8000
Winnetka, IL 847.999.3878
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