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Track Your Order
You will be prompted to enter your order number and billing zip code, or sign-in to your account for easier order tracking & to view your order history.
Existing Order Support
For help with an existing order, including order status, returns and exchanges, or billing and payment issues, call or email our Customer Care team.
Phone 866.597.2742
Email customercare@serenaandlily.com
Monday to Friday: 6 am to 4 pm (PST)
Saturday & Sunday: Closed
Inquiries
TRADE
Phone 866.971.1016
Email trade@serenaandlily.com
Monday to Friday: 6 am to 4 pm (PST)
Saturday & Sunday: Closed
PRESS
Email press@serenaandlily.com
CAREERS
Headquarters
Design Shops
For product questions, complimentary design advice, and help placing new orders, contact a Design Shop near you.
Atlanta, GA 404.491.7577
Bethesda, MD 240.531.1839
Birmingham, MI 248.220.3024
Boston, MA 617.766.2783
Chicago, IL 773.435.6036
Dallas, TX 214.871.7713
Del Mar, CA 858.923.1393
East Hampton, NY 631.537.5544
Main Line, PA 610.222.7500
Newport Beach, CA 949.287.5764
Pacific Palisades, CA 310.846.8336
Palm Beach, FL 561.461.7010
Roslyn, NY 516.200.1658
San Francisco, CA 415.580.7078
Summit, NJ 908.913.7265
West Hollywood, CA 323.852.3191
Westport, CT 203.635.8000
Winnetka, IL 847.999.3878
Free Design Advice
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Free Design Advice
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